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Documents

Training Firms Network

Business correspondence

• Parts of a letter - British English
• Parts of a letter - American English
• Writing an e-mail
• Writing a memo
• Writing a fax
• Stating terms of payment and delivery
• Order phrases and sample letters
• Execution of orders - phrases and sample letters
• Complaints - phrases and sample letters
• Adjustments - phrases and sample letters
• General terms of business
• Replies to inquiries - phrases and sample letters
• Inquiry - phrases and sample letters